Frequently Asked Questions
Find answers to common questions about our products and services
Select your cup size, upload your design, preview, and checkout.
Yes, we email proofs for all first-time orders. You can request changes or approve.
Printed cup orders include an additional plate charge of $100 per color, per size, added on top of case pricing.
Printed cups: 30 cases (1-2 colors) or 50 cases (3-6 colors). Case packs vary by size: 1,000 (9oz, 12oz, 16oz, 20oz), 600 (24oz), 300 (32oz). Some capacities have multiple rim variants.
Cup freight is quoted separately based on destination, pallet count, and order size. We typically use palletized LTL shipping for cup orders.
Vector files (.ai or .eps) are recommended. High-resolution PSD, PDF, JPEG, and PNG files are also accepted.
Check the template on each product page. Print area is marked in red.
4-6 weeks. Tracking number provided when shipped.
No, we don't ship to PO Boxes.
No, we only ship to the contiguous U.S. (48 states).
Yes. Printed cup pricing uses volume tiers at 30, 50, 100, and 200+ cases, with prices varying by cup size and number of print colors (1-6).
Yes, before production begins. 10% cancellation fee applies. Setup fee non-refundable if proof was created.
Custom printed items cannot be returned.
Email ops@fatpenguinusa.com or use our contact form.