Privacy Policy

Information We Collect

When you submit an order or quote request, we may collect your name, company, email, shipping details, billing details, order contents, and uploaded artwork files used for production.

How We Use Information

We use your information to process orders, generate proofs, coordinate manufacturing, provide customer support, prevent abuse, and improve site reliability and performance.

Design File Handling

Uploaded design files and exported print assets may be stored in secure cloud storage and order systems so our production team and approved manufacturing partners can fulfill your order.

Payments

Payments are processed by Stripe. We do not store your full payment card details on our servers. Stripe may collect and process payment data subject to its own privacy terms.

Data Sharing

We share information only as needed to operate the business: payment providers, cloud hosting/storage, shipping carriers, and manufacturing/printing partners for active orders.

Retention

We retain order and artwork records for operational, accounting, and customer service purposes, and may remove records that are no longer required for business or legal needs.

Your Choices

You may request updates or deletion of personal information where legally permitted by contacting us at ops@fatpenguinusa.com.

Policy Updates

We may update this policy to reflect service or legal changes. Material updates will be posted on this page with a revised effective date.